AJS Call Centre System: In today’s fast-paced business world, call centres face a number of challenges – some new and some not so new. In the past, debt collection businesses enjoyed high margins and even if they weren’t that efficiently managed they invariably made good profits by default. But all of that has changed. Today, call centres need to be at the top of their game in order to meet the “more-for-less” challenge, increasing debt recovery rates, reducing collection time, and reducing collection costs.
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